Policies

Shipping

All shipping options use Canada Post. For non-domestic orders we are not responsible for any duties that may be incurred upon receipt of the item. We aim to have orders shipped within 5-10 business days of order placement. For made to order listings, please reference the turn around time in the listing. For current Canada Post shipping estimates please see: 

Within Canada:
Outside of Canada:
  

Shipping Options:

Some items may fit in a oversized letter mail package, please email me if you would like to see if this option is available for your order.

Domestic (Canada):

$10 CAD Flat Rate Charm Shipping - TRACKED

$15 CAD Flat Rate Yarn/Yarn + Charm Shipping - TRACKED

The fastest option will be chosen based on your location.

USA:

$10 CAD Flat Rate Charm Shipping - TRACKED

$15 CAD Flat Rate Yarn/Yarn + Charm Shipping - TRACKED

The fastest option will be chosen based on your location.

 

Care

Charms - Each charm is handmade and should be treated with care. Our items are not indestructible and may break when dropped. You can use a damp cloth for cleaning but do not submerge in water. If you have taken proper care of your item and something breaks within 6 months of purchase please contact us!  

Yarn - Each skein is hand-dyed in small batches in a smoke and pet free home. Wash yarn in cool water with wool wash or mild soap, lay flat to dry. Yarn is thoroughly rinsed but some bleeding may occur.

Bags - Each bag is handmade in small batches in a smoke and pet free home. Spot clean with damp cloth and iron on low-medium, if necessary. Avoid ironing the label.

 

Refunds

If any item arrives damaged, please contact us within 14 days of receiving the item. If you cancel your order prior to shipping, you will be granted a full refund. If you have received your item and wish to return it, you may do so if you have not opened the item. There is no refunds on shipping and any return shipping cost is the responsibility of the customer. 

 

Custom Orders

Please contact us at info@mindfulnessmakes.ca!

 

Safety

Our charms are small and should not be given to children. They are not a toy and could be a choking hazard.